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Labels are a powerful thing, they can manipulate the way a ticket is seen and how SLA's are executed.

How to configure a flow to add/remove labels

Open the flow editor and select the step in which you want to add/remove the label(s). Now add the action "Add/remove labels".
2 lists will be presented. 1. Labels to be removed 2. Labels to be added

Add labels to the lists in order to add/remove them during the executing of a flow.

note: Remember that adding and removing labels can have side-effects such as meta data components being executed and therefor adapters are executed.