Flows
Use flows to automate everything!
Flows enable you to automate the handling, messaging and even the integration with your existing software.
In its heart flows are meant to replace repetitive labour in order for your teams to flourish. When a ticket is started the correct flow wil be started for this ticket. Each ticket can only have one flow at a time.
Start
A flow start by: 1. On ticket start for one of the specified communication channels 2. Manual 1. From the Ticket screen 2. As a sub-flow
On Ticket start
- Setup one or more channels this Flow can start for
- (optional) set start and skip conditions.
When no conditions were configured or the start conditions were met while the skip conditions were not met
Manual
- (optional) set skip conditions.
The chosen flow will start when no skip conditions were configured or the skip conditions were not met
Action types
- Send a message
- Ask a question and react to the answers
- Give a Choice
- Send internal note
- Execute Data adapters
- Rename the ticket
- Add/Remove labels to the ticket
- Assign teams and users to the ticket
- Add and assign a task
- Complete the ticket
- Start a sub-flow (and continue the main flow when it has finished)
- Navigate to another step
Create a flow
You can create a new flow in the Flow Editor, don't see it in the workspace settings menu? You might ask permission to your administrator.
In the flow editor you can create and test flows and then push them to production.
Safety first
While creating a flow you can possibly create infinite loops.Therefor some safeguards are in place: