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Channels are connections to outside messaging services such as an e-mail provider, Telegram, etc.

When configuring a channel it is best practice to assign any inbound message to at least one Team or User.

Generic Email

Every tenant gets a specific email address, it is in the form of [email protected]

It is a straight forward procedure to forward your emails to this email address in order to receive them into Tick. - Gmail => https://support.google.com/mail/answer/10957 - Outlook => https://support.microsoft.com/en-us/office/turn-on-or-off-automatic-forwarding-in-outlook-com-6246987c-6c8f-4144-b255-14fc07007dad

Tip: Most email-providers will let you define rules for which emails to be forwarded to this forward-mail-address. This can come in handy when sending for example only emails for [email protected] to tick.

Your company Email Channel

SendGrid.com offers great email services. While you could do this with your own SMTP server, SendGrid offers much more security. And because it has an authority there is less chance of your emails to be marked as spam. And if someone does mark it as spam SendGrid will stop sending the mails to this client for you to preserve your security-ranking.

In SendGrid you will be presented an API-key which you need to insert into the tick email settings page. When done, Tick will validate it with SendGrid.

Tick offers a chat widget in the form of a html-tag, just as easy as:

<html>
    <head>
        <script defer src='https://chatwidget.tick.cloud/js/chatwidget.min.js'> <script>
    </head>
    <body>
        <tick-chatwidget cwtoken="CW:YourCWTokenHere" />
    </body>
</html>

The ChatWidget-token (aka: cwtoken) can be found in the channel settings.

In order to use Facebook messenger you will need a - Facebook page ID - Facebook page token

Your company Telegram Channel

Having a Telegram channel is really easy! try this;

  1. First open Botfather. If you don't have telegram on your desktop just search in Telegram for "botfather" and he will be there
  2. Next to the chat text input you will find a menu button => open it and click "/newbot" or just send it yourself: "/newbot"
  3. Botfather will ask you how to name the new Bot and to think of a username(ending with _bot)
  4. Botfather will provide you with a Authentication token for the newly made bot.

Now: Please wait 30 seconds. It can take a moment before you can use this newly made telegram channel.

  1. Copy the telegram authentication token Botfather provided you and paste it into the Tick Telegram channel settings