Index
Welcome to the official Tick Onboarding Tour!
What's in the box
- Channels
- Files => Used for messaging while avoiding sending outdated files
- Labels => used to 'label' tickets but also used to start/skip things such as a flow or metadata component
- Users & Teams
- Canned responses => predefined messages to use as a quick way of messaging to repeating questions while avoiding spelling mistakes
- Service level agreements
- Data adapters
- Metadata components
- States
- Subscription
- Flows
- Task configurations
When you registered your Tick workspace already we have some things set up for you. Feel free to edit or delete them and configure Tick to your needs.
A brief overview for reference
Tick is all about communication which is done via Tickets. When an inbound message is received via one of your channels a Ticket is started. While a channel already the ability to assign this ticket you can automate things by using Flows.
A Flow then can do the same things for a ticket as a User can; labeling, assigning users, etc. But all automated. It can even send questions and store the answer in one of the available States. And now the really cool part. It can use the data inside this States again to do things like; Execute another flow, execute a Data adapter to retrieve information from your API, etc.
You see? Using flows you can really making things.. Flow. While the Flow is active a User can still message back and forth and even do Tasks the Flow dictates so it is more like a messaging-script a User follows.
The Bottom line is; Tick wants serve you and help you help others better!
First steps
- Take a look around in Tick, while maybe not understanding everything you see it will create a picture of what is there
- Send an e-mail to your e-mail channel, see how a new Ticket is created and assigned
- Create a flow to test with
- Create a Data adapter (no worries, we include a demo API url)
- Add a Metadata component